SleptOn Support

Account and sign-in

How do I sign in?

With Apple, Google, a code sent to your email, a password or a passkey. If you forget your password, reset it from the login screen.

How do I change my email or password?

In Settings, under Account. You can add a passkey there too.

How do I delete my account?

Open Settings and tap Delete account at the bottom, then type your username to confirm. It permanently removes your account, posts, followers and ranks, and can’t be undone. Your Apple Music library and playlists aren’t touched.

Posting

Can I post songs that aren’t on Apple Music?

Yes. Search for any song, or paste a share link from another app, and SleptOn finds it.

How do I post from Apple Music or Spotify?

Tap Share on a song and choose SleptOn. You can also ask Siri to post what you’re listening to, or use the Action button or a Control Center control.

What if I lose signal while posting?

Your post sends as soon as you’re back online. If you close the composer halfway, you can keep it as a draft and finish it later.

Charts and ranks

How do genre ranks work?

You earn points in a genre when people save, like and comment on songs you post in it. Ranks reset every Monday, and your recap shows where you landed.

What does Called it mean?

When a song you posted enters a genre’s chart days later, or climbs into its top 10, your post gets a Called it badge showing how high the song went.

How do streaks work?

Weeks in a genre’s top 10 build a streak. A streak freeze keeps it alive through a quiet week.

Why aren’t my posts on the charts?

Posts from private accounts stay off genre charts. Turn off Private account in Settings to join them.

Listening

Why can I only hear a preview?

Previews are 30 seconds for everyone. Connect Apple Music as a subscriber to play whole songs.

Can I open songs in Spotify?

Yes. Song pages have a Spotify button that opens the exact song, and most artist pages have one too.

How do I share what I’m listening to?

Turn on Listening now in Settings, under Music. People who can see your profile see what you play in Apple Music, even when SleptOn is closed. Sharing stops when playback stops.

Privacy and safety

How do I make my account private?

Turn on Private account in Settings. New followers need your approval, and your posts stay off genre charts.

Who can see my taste match?

The ring around your photo shows how much of your taste someone shares. Choose who sees it in Settings, under Privacy.

How do I block, mute or report someone?

Open their profile and tap More (•••). Blocked people can’t find your profile, follow you or see your posts, and they aren’t told. Manage blocked accounts in Settings, under Privacy.

Notifications

How do I choose which notifications I get?

In Settings, under Notifications. Pick the kinds you want, or turn on quiet hours to stay silent from 11 PM to 8 AM.

Can I stop people mentioning or reposting me?

Yes. In the same Notifications settings, choose whether everyone, only people you follow, or no one can mention or repost you.

Still need help?

A person reads every message. We usually reply within a day.